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Rob Saric
My notesAboutWrite to meCaretrics
Caretrics
My notesAboutWrite to me

My notes

What I am learning about clinic operations, building software, and using AI in real work. Some are observations. Some are decisions I have changed my mind about.

02 · My notes

What I am learning and building.

Notes on clinic operations, software, AI, and the decisions that change my mind.

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Field noteAug 2026The patient who never rebooked is not on the no-show report. The claim never submitted is not on aging. A clean report only means what you chose to look at is fine.Clinic revenueChanged my mindAug 2026I took my own identified $127,000 off the homepage until I could publish the breakdown. Five days later, I put it back with the evidence.Building CaretricsField noteAug 2026In one clinic's two years of records, 70% of new patients who left their first visit unbooked did not return within nine weeks, against 15% booked at the desk.Retained · Patient flow

I build things to help people live better lives.

Rob Saric · Founder of Caretrics · Ottawa.

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Earlier writing on systems and flow, 2009 to 2019, is in the archive.